Terms and Conditions

Who we are & how these Terms work

Entity: "iExperts Academy" ("we", "us", "our")

Primary business location: London, United Kingdom

Contact: [email protected] | [email protected] | [email protected]

By creating an account, purchasing or enrolling in a course, or using our services, you agree to these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the services.

We may update these Terms from time to time. We'll post changes with a new effective date. For material changes, we'll provide notice by email or in‑product and, where required, seek your consent.

Eligibility & accounts

• You must be at least the age of digital consent in your country and, in any event, 13+. Certain certifications may require 16+ or 18+.
• Provide accurate information and keep it updated. You're responsible for all activity under your account.
• Keep your credentials confidential and use strong passwords and MFA where available.
• We may suspend or terminate accounts for violations of these Terms or applicable law.

Services, courses & certifications

• We provide access to online courses, learning materials, assessments, and (optionally) proctored exams or credentials delivered by us or partners.
• Some content is free; others may require enrollment or fees (if/when payments are enabled).
• Certifications may have extra eligibility, ID checks, integrity rules, and partner terms. We will present any additional terms at the point of enrollment; those are incorporated by reference.

Payments & refunds

Future policy placeholder (will apply once payments are offered):

• Prices are shown exclusive or inclusive of taxes depending on region; taxes/fees will be disclosed at checkout.
• Refunds: Unless stated otherwise for a specific product, For EU/UK consumers, see Annex A (14‑day withdrawal and its exceptions).
• Training Fees and course materials is 100% refundable before the course start date with 30 days.
• Flight Tickets is refundable/ partially refundable / Non-refundable according the flight ticket and the airline rules.
• Flights upgrade is the client responsibility with the airline, iExperts has no obligation here.
• Accommodation is refundable / Partially refundable / Non-Refundable according to the Hotels polices
• Chargebacks or payment disputes may result in course access suspension pending resolution.

License to use our content

Subject to these Terms and any course‑specific terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the services and content for personal, non‑commercial learning.

Unless expressly permitted by law or by us in writing, you may not:

• Reproduce, distribute, publicly display, or create derivative works from the content;
• Share, resell, rent, or sublicense access;
• Remove proprietary notices or circumvent technical protections;
• Use content to build or train competing products or models.

Trademarks and logos are our property or our licensors'. No rights are granted except as necessary to use the services.

Your content & feedback

If you post, upload, or submit content (e.g., assignments, forum posts), you grant us a worldwide, non‑exclusive, royalty‑free license to host, store, reproduce, and display it solely to operate and improve the services. You retain ownership of your content.

You represent that your content does not infringe rights of others and complies with law. We may remove content that violates these Terms or the law.

Feedback: If you send ideas or suggestions, you grant us a perpetual, irrevocable license to use them without obligation or compensation.

Acceptable use & integrity rules

You agree not to:

• Break the law, infringe IP, or violate others' privacy;
• Harass, abuse, or harm others;
• Attempt unauthorized access, interfere with security, or probe systems;
• Upload malware or engage in spam, scraping without permission, or automated account creation;
• Cheat on assessments or circumvent proctoring or identity checks;
• Impersonate others or misstate your affiliation;
• Use the services in restricted countries or by sanctioned parties (see Export controls below).

We may suspend or restrict features where we detect abuse or risk to the platform or users.

Third‑party services & links

The services may integrate or link to third‑party tools (e.g., video hosting, messaging, analytics, proctoring). Those providers are responsible for their own services and terms. We are not responsible for third‑party content or policies.

Proctoring & identity verification (if applicable)

For certain certifications or exams, we or our partners may require identity verification and remote proctoring. We will inform you of the requirements, what data is collected, how it is used, and retention periods. You must comply with proctoring rules. See our Privacy Policy for details.

Intellectual property & DMCA

We respect IP rights. If you believe content infringes your copyright, send a notice to [email protected] with:

• Your contact details;
• Identification of the copyrighted work;
• Identification of the allegedly infringing material and its location;
• A statement of good‑faith belief; and
• A statement under penalty of perjury that the notice is accurate and you are authorized to act.

We may remove or disable access to allegedly infringing material and, where appropriate, terminate repeat infringers.

Privacy & data protection

Your use of the services is also governed by our Privacy Policy. We comply with applicable data protection laws (GDPR/UK GDPR, US state privacy laws, and Middle‑East frameworks). Where the law requires consent (e.g., cookies, marketing), we'll ask for it.

Beta features & changes

We may offer experimental or beta features. They may be changed, suspended, or withdrawn at any time. They are provided as‑is without warranties.

We may change or discontinue parts of the services to improve performance, security, or compliance. If a change materially reduces functionality you have paid for (once payments are enabled), we will provide notice and, where applicable, a remedy.

Disclaimers

To the maximum extent permitted by law, the services and content are provided "as is" and "as available". We do not warrant that the services will be uninterrupted, error‑free, or meet your requirements.

Educational content is for learning and professional development only; we do not provide legal, accounting, or other professional advice. Where courses include certification preparation, we do not guarantee passing outcomes.

Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.
• Our total liability for any claim relating to the services is limited to the greater of £50 or the amounts you paid to us for the service in the 12 months preceding the event giving rise to the claim (once payments are enabled).
• Nothing in these Terms excludes liability that cannot be excluded by law (e.g., fraud, death or personal injury caused by negligence in certain jurisdictions).

Some jurisdictions do not allow certain exclusions or limitations; in those places, our liability is limited to the maximum extent permitted by law.

Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your: (a) violation of these Terms; (b) unlawful or infringing content; (c) misuse of the services.

Termination

You may stop using the services at any time. We may suspend or terminate your access with or without notice if you breach these Terms, create risk or legal exposure, or if we stop providing the services. Upon termination, your license ends and you must stop using the content. Sections that by nature should survive (e.g., IP, disclaimers, limits, indemnity, arbitration/governing law) will survive.

Export controls & sanctions

You must comply with applicable export control and sanctions laws, including those of the UK, EU, US, and relevant Middle‑East authorities. You may not use the services if you are located in a comprehensively sanctioned jurisdiction or are a restricted party. You agree not to export or re‑export the services or content to prohibited destinations or users.

Governing law & venue; dispute resolution

Default (international): These Terms and any dispute or claim are governed by the laws of England and Wales, without regard to conflict‑of‑laws rules. Courts of London, England shall have non‑exclusive jurisdiction.

Consumers in the EU/UK or other jurisdictions with mandatory consumer rights may bring claims in their local courts as permitted by law.

US users — Arbitration & class‑action waiver (see Annex B): Unless you opt out within 30 days of accepting these Terms, most disputes will be resolved by binding arbitration on an individual basis; no class actions (subject to exceptions in Annex B and where prohibited by law).

Notices & communications

We may contact you by email, in‑product messages, or via the services. You consent to electronic communications. Legal notices to us must be sent to [email protected] and to our registered address as listed on our website.

Miscellaneous

• Entire agreement: These Terms + Privacy Policy + course/partner terms are the entire agreement.
• Order of precedence: Partner or product‑specific terms control over these Terms if they conflict.
• Assignment: You may not assign without our consent; we may assign as part of a reorganization, merger, or sale.
• Force majeure: Neither party is liable for delays/failures due to events beyond reasonable control.
• Severability: If a clause is invalid, the rest remains in effect.
• No waiver: Failure to enforce is not a waiver.
• Language: If we provide a translation, the English version controls in case of conflict.

EU/UK Consumer Terms (distance selling & digital content)

These terms apply to consumers located in the EU/UK.

Right of withdrawal (14 days)

You typically have 14 days from purchase to withdraw from a distance contract without giving any reason. However, for digital content not supplied on a tangible medium, if you consent to immediate supply and acknowledge losing the right to withdraw once access/download starts, the right of withdrawal does not apply. We will clearly ask for your consent at checkout for such content.

Defective services

We will provide services with reasonable care and skill. If a service is not as described or defective, you may be entitled to remedies under consumer law (repair, replacement, price reduction, or refund). These rights exist in addition to any commercial policy.

Pricing & taxes

Total price, fees, and taxes will be shown before you complete purchase (once payments are enabled).

Local courts

You may bring disputes in your local courts as required by EU/UK consumer law.

US Dispute Resolution (Arbitration)

This Annex applies to users in the United States.

Agreement to Arbitrate

Except for claims that can be brought in small claims court and certain IP claims for injunctive relief, any dispute arising out of or relating to the services or these Terms will be resolved by binding arbitration administered by a recognized provider (e.g., AAA) under its rules. Arbitration will take place in your county of residence or another mutually agreed location. The arbitrator's decision is final and may be entered as a judgment.

Class Action Waiver

Disputes will be resolved only on an individual basis; class, consolidated, or representative actions or proceedings are not permitted.

Opt‑out

You may opt out of arbitration/class waiver by sending written notice to [email protected] within 30 days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration.

Fees

We will pay filing/administrative fees where required by law for non‑frivolous claims. Each party pays its own legal fees unless the arbitrator awards otherwise or applicable law provides.

Middle‑East Addendum (UAE, KSA, Qatar, Bahrain, Egypt; DIFC/ADGM)

• Governing law: The main Terms use English law. Where mandatory local consumer protections apply, they prevail.
• Localization & representation: Where required by local law or regulator, we may provide local contact details, representative information, or hosting options.
• Refund & cancellation: We honor mandatory consumer refund rules applicable in your jurisdiction. For digital content, once access begins with your consent, refunds may not be available unless required by law.
• Regulatory cooperation: We will cooperate with competent authorities and comply with lawful orders consistent with applicable data protection rules.

Definitions

• "Content" means courses, videos, text, quizzes, labs, downloads, and other materials we or partners provide.
• "Services" means the website, platform, mobile apps (if any), and related offerings.
• "Partner" means a third party that provides certifications, exams, or course content under its own terms.
• "Consumer" means a natural person acting outside trade, business, or profession.

Enterprise & custom agreements

These Terms are built to be enforceable and regulator‑ready. If you see ambiguity or have special enterprise requirements (e.g., custom SLAs, data residency, or procurement clauses), contact [email protected] for a negotiated agreement.

Contact

Questions about terms or your choices?

Legal: [email protected]

Privacy: [email protected]

General: [email protected]